Quality Assurance Program
Maintenance Inc. stands solidly behind every service that it provides.This quality service guarantee is
achievable through Archmidis’ Quality Assurance Program.
Archimdis Building Maintenance Inc.
Archmidis’ QA Program is a
unique management system designed to measure, review and continually improve the level of service provided to
Quality is assured using
specially tailored QA inspection Forms. QA Inspection Forms are used to outline all areas of the facility plus
the specific service requirements of each area.
Performance is then
monitored using these forms, on a consistent basis, to ensure flawless delivery of the services
This quality assurance process guarantees against quality concerns surfacing by early
identification of the service shortfalls.
Archimidis’ QA program has proven to be a valuable tool to both the
contractor and property management.
The QA Inspections Forms
provide the contractor precise documentation of the management’s service requirements so that the contractor can
effectively plan and achieve, and ultimately surpass, management’s expectations.
Completed forms act as a
catalyst to open communication between both parties.Routine independent inspection by senior company management adds another layer of protection
to ensure world class facilities maintenance services.
depends on its ability to delight its customers by exceeding service expectations.Archimdis’ Quality Assurance Program is a
vital component to achieving service success.
Every week the Area Manager
inspects one specific area of your facility and completes the appropriate Quality Assurance
Form.This form will be entered into a binder that is left on site and is
used during the Archimdis’ monthly management meetings.The binder is also useful to management for monitoring the
On a minimum of a monthly
basis, the Director of Operations performs a complete inspection of the facility. All aspects of Archimidis’
operation, including health and safety, WHMIS and the condition of equipment and supplies onsite are carefully
The area supervisor is
required to participate in this tour so and deficiency is rectified immediately.The Director of Operations completes and delivers a documented report to the President and
sends a copy of this report to the property management for their comments.
Both parties may refer to this report during the monthly management
Monthly Management Meetings
Every month management meeting is held to review all Quality Assurance Inspection forms
and reports. Management, the Archmidis’ area supervisor, and the Archmidis’ Director of Operations, actively
participate in these informative sessions.
It is Archmidis’s hands on
management philosophy that ensures its most senior management attend these meetings; the President of Archmidis
Building Maintenance Inc. often attends the monthly management meetings as well, as further evidence of the
company’s commitment to ensuring superior service.
These monthly management
meetings service to identify any concerns raised by property management or the
Archimidis is able to achieve the highest level of customer satisfaction by keeping an open
mind and consistently talking with customers about opportunities and concerns. By meeting face to face with
clients on a going basis, Archimdis’ remains accountable through open
The President Stays in touch
itself from the competition because the owner of the business maintains a visible presence in every
Although Archimidis places tremendous importance on its Quality Assurance
Program, every employee knows, from the cleaners to senior management, that all work is constantly monitored
by the Archmidis’ President.
This presidential visibility ensures that Archimdis’ world class cleaning standards will be
delivered on consistent basis.